Senior Technical Program Manager

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us a crucial part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to tackle ambitious problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

A successful candidate for this role will be a key member of the GSGCT Strategy & Tech Program Execution office and will work closely with key leaders to engage in a broad range of activities like roadmap definitions; program management, communication strategy & execution in data management, analytics, traditional AI/ML & GenAI.As a core member of the strategy office, the candidate would play a crucial role in being a thought partner to the leadership team, helping to shape the strategic direction for the portfolio our rapidly growing GenAI program. In this role, they will help scale up the organization by creating best practice program governance and operations functions, improving our project delivery practices, forging collaborative working equations with the many stakeholders in the program and oversee of cross functional initiatives that are critical to the success of our GenAI program. The candidate would collaborate closely with leaders, product, engineering, business partners and other project managers. The role will require constant balance between long term product vision against addressing immediate needs, driving incremental approach that is metrics and data driven.

Responsibilities:

Responsible for the overall efficiency and management of the strategy & program management office. Act as a central point of contact for urgent business issues, initiatives and additional ad hoc leadership requests. Overall responsibility for managing meeting content and presentations, including updates to senior business partners, town halls, staff meetings, etc Partner closely with peers, leaders, and stakeholders to build and drive strategic vision for GenAI program delivery and execution; work with Senior leaders to foresee and solve complex problems there by enabling efficiency and scale. Emphasis on storytelling to craft effective and impactful presentations. Monitor and guide project scope, cost, scheduling, staffing, communications, risk/Issue and quality of projects. Make recommendations and share insights with the leadership team on meaningful business decisions, ensuring that business decisions are effectively communicated and implemented across different markets. Build both relationships and partnerships across the team and the Enterprise. Define roadmap, drive engagement management with stakeholders and execution of planned improvements Help break down projects into component parts, identifying and tracking dependencies and opportunities for optimization Manage large scale, cross organization programs Drive digital content strategy & creation(newsletters, videos, tech bits, status updates, roadmap presentations etc.)

Minimum Qualifications

Bachelor’s Degree in Computer Science, Computer Science Engineering, or related field required; advanced degree is preferred.

Preferred Qualifications

Excellent verbal and written communication for technical and non-technical audiences with the ability to tailor and deliver communications to all levels of organizations from project teams to executive leadership Strong organizational, problem solving and analytical skills Proficient in the use of MS office, MS project, vision and other collaboration tools Exceptional powerpoint designing skills Exposure to creating tech videos to communicate leadership messaging Expert level knowledge of Project management techniques and tools Critical thinking with the confidence and composure to effectively connect with senior leaders. Drive projects and operate well under ambiguity. Outstanding organization and planning skills. Passion, energy, personal accountability, and a desire to learn and grow as a leader. High level of integrity when handing confidential information. Demonstrated ability to learn quickly with a willingness to continuously improve. Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities. Ability to work well under pressure, adapt to changing circumstances, and make decisions quickly and effectively. Prior technology experience/knowledge a plus.

Qualifications

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24013317