Description

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

We are the Azure Customer Experience (CXP) team, and we are looking for a Principal Product Manage r to join our team to help drive the next generation of our customer care, trust, reliability, engagement, and observability experiences.

 We are part of the Azure engineering organization and consider customer experience critical to the overall success of Azure. We create, define, and lead product offerings that set our customers, engineers, and field up for success, empowering them to make data-informed decisions.

 To succeed in this role, you will need the following:

  • have conviction about engineering customer delight and productivity

  • thrive in ambiguity, then create what is needed to execute at scale to deliver results

  • drive impactful change through metrics and data

  • inspire teams across divisions to work together towards common goals

We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and delight in understanding our customers’ needs. We use data and KPIs to guide, improve and grow the success of our programs.

Every day, our customers stake their business and reputation on our cloud. You can help provide our customers with the world-class cloud services they need to succeed.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As a Principal Product Manage r on our team you will have a direct and clear impact on our products and customers. In this role, you will work closely with talented Engineering and Data Science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to design, deliver, and iterate on new tools, applications, and Azure features. Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them. The scope of responsibilities includes:

  • Define the long-term vision and strategy for the feature(s)/feature areas based on a deep understanding of customer needs, market and user research, the competitive landscape, and Microsoft’s business goals and strategy

  • Create product/feature specifications with visual and written designs based on customer research and insights.

  • Collaborate with internal partners and external stakeholders to gather input and garner support for product/service vision, strategy, and roadmap.

  • Influence leadership and drive alignment across complex organizational structures.

  • Define significant business impact across the organization, success criteria, and performance metrics (e.g., OKRs, KPIs).

  • Partner with engineering teams as a subject matter expert on feature design and user experience, focusing on security and privacy compliance and excellence.

  • Evangelize feature areas with internal and external stakeholders via presentations, blogs, social media, and large events.

  • Collaborate with Product Marketing, Business Planning, and Engineering to develop release criteria, customer strategies, and marketing content.

  • Identify and prioritize short-term and long-term investment opportunities in consultation with cross-functional partners.

  • Provide hands-on program management during various project phases, contributing to agile development practices.

  • Other

  • Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

*Required Qualifications: *

  • Bachelor’s Degree AND 8+ years of experience in product/service/project/program management or software development. 

                        OR equivalent experience. 

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:  Microsoft Cloud Background Check:

  • This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:  

  • Bachelor’s Degree AND 10+ years of experience in product/service/project/program management or software development

  • OR equivalent experience. 

  • 8+ years of program or product management experience where your primary responsibilities involved the design of software features working closely with an engineering team. 

  • Demonstrated ability to lead through ambiguity and drive alignment across complex organizational structures.

  • Experience with artificial intelligence (AI) and machine learning (ML) technologies.

  • Experience using data to drive prioritization and measure progress. 

  • Deep understanding of cloud fundamentals and optimization of customer workloads.

  • Proven track record of successfully launching and scaling cloud-based products or services.

  • Experience expressing designs visually and partnering with UX designers to deliver delightful user experiences. 

  • Experience working closely with customers and engineers to rapidly prototype and iterate on solutions. 

  • Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and Power BI. 

  • Ability to translate customer requirements and scenarios into features, including writing software specifications with user experience.  

     

Product Management IC5 – The typical base pay range for this role across the U.S. is USD $137,600 – $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 – $294,000 per year.     

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay  

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .